Return Policy:

Discountmp3mp4player.com's goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 15 days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price minus the shipping fee. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by Paypal, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your Paypal statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, We reserves the right to refuse the return or to charge a restocking fee of 15%.

How to return or exchange an item:

• In order to return an item you need to first contact us obtain an RMA (Return Merchandise Authorization) number.
• Place the original package into a shipping carton.
• Include the invoice and the reason for the return. If defective, please specify the defect.
• Please do not place stickers or shipping labels on the original manufacturer’s package.
• The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
• Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
• USA customers (USA shipping address) send pre-authorized returns to:

  Christine Zeng
  38 Phoenix Ave
  Edison, NJ 08837

Rules:

• All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards(if applicable) , manuals, and all accessories.
• Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures.
• DiscountMP3MP4Player.com is not responsible for personal data or items left in returned merchandise.
• Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
• RMA numbers are valid for 10 days.
• Genesis International Corp. is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange On:

• Items are not checked out from this site
• Computers, Software and Hardware once unwrapped
• Any customized product to customer¿s specifications
• Special Order merchandise
• Underwater equipment that has been submerged
• Educational tapes and books once unwrapped